Terms of Service

Last updated: [06/12/2025]

Welcome to Colorcity! These Terms of Service (the “Terms”) govern your use of our website, your orders, and your relationship with Colorcity (“we,” “us,” “our”). By accessing or using our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

“Customer,” “you,” “your” — refers to any user of the Website or purchaser of products from Colorcity.
“Website” — refers to colorcity.com.au and any associated pages, applications or services offered under Colorcity.
“Products” — refers to any items offered for sale on our Website.
“Order” — refers to your request to purchase Products via our Website.

2. Changes to Terms

We may update or revise these Terms from time to time. When changes are made, we will update the “Last updated” date. Your continued use of the Website or placing an Order after such changes constitutes your acceptance of the modified Terms. We recommend you review these Terms periodically.

3. Use of the Website & Eligibility

You must be at least 18 years old to place an Order. By placing an Order, you represent and warrant that you are 18 or older and legally capable of entering into a binding contract.
You agree to use the Website in compliance with applicable law, these Terms, and any policies we publish.
You must not misuse the Website (e.g. by hacking, interfering with security, introducing harmful code, or abusing our services).

4. Account & Registration (if applicable)

Some features of the Website may require registration or account creation. You are responsible for providing accurate, complete, and up-to-date information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately if you become aware of unauthorized use of your account.

5. Orders & Payment

By placing an Order, you offer to purchase Products according to these Terms. All Orders are subject to acceptance by us.
We reserve the right to refuse or cancel any Order for any reason (e.g. product out of stock, pricing errors, suspected fraud).
Payment must be made at the time of purchase. We accept the payment methods displayed on the Website during checkout.
Pricing and availability of Products are subject to change without notice. We are not obligated to honor outdated pricing information.

6. Shipping & Delivery

Please refer to our Shipping Policy page for full details on processing and delivery times, shipping charges, and geographic coverage.
Delivery dates are estimates only — we cannot guarantee delivery by a specific date. Title and risk of loss pass to you when the carrier accepts the shipment.

7. Returns, Refunds & Exchanges

Returns, refunds or exchanges are subject to our Returns & Refunds Policy / Help Centre terms.
Unless otherwise stated, sale of beauty/skincare products is final once shipped — returns or exchanges are only accepted in case of damaged or defective items, or as otherwise required by law.

8. Intellectual Property

All content on the Website (text, images, logos, trademarks, product designs, graphics, etc.) is the property of Colorcity or its licensors, and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, display, or create derivative works from any part of the Website without our prior written permission.
You may use the Website and Products only for your personal, non-commercial use.

9. User Conduct & Prohibited Uses

You agree not to:

Use the Website for any unlawful purpose or in violation of applicable laws.
Interfere with the security or performance of the Website.
Disrupt or attempt to disrupt the proper functioning of the Website or any third-party services used in connection with it.
Use automated means (bots, scraping, etc.) to access the Website unless explicitly permitted.
Use another user’s account without authorization.

10. Disclaimers & Limitation of Liability

Disclaimer: The Website and Products are provided “as is” and “as available.” Except as required by law, we make no warranties, express or implied, regarding the Website or Products (including merchantability, fitness for a particular purpose, or non-infringement).
Limitation of Liability: To the maximum extent permitted by law, Colorcity and its affiliates, directors, officers, employees, agents, and partners will not be liable for any indirect, incidental, special, punitive, or consequential damages, or any loss of profits, revenue, data or use, arising from or related to your use of the Website or Products — even if advised of the possibility of such damages.
Our total liability for any claim arising from or relating to these Terms or your use of the Website is limited to the amount you actually paid to us for the relevant Products (if any).

11. Indemnification

You agree to indemnify, defend and hold harmless Colorcity and its affiliates, officers, directors, employees and agents from and against any claims, damages, liabilities, losses, costs or expenses (including reasonable legal fees) arising from or related to your breach of these Terms, your misuse of the Website, or your violation of applicable law.

12. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or your use of the Website, shall be governed by and interpreted in accordance with the laws of New South Wales, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, and any courts that may hear appeals from those courts, for any legal proceedings arising from or related to these Terms or your use of our Website and services.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted — and the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms, together with any policies, notices, and any other agreement you explicitly enter into with us, constitute the entire agreement between you and Colorcity regarding your use of the Website and supersede all prior or contemporaneous communications, representations or agreements.

15. Contact Us

If you have questions about these Terms or want to contact us, please reach out via:
Email: info@colorcity.com.au