Help Centre – FAQs

Shopping with COLORCITY

Is COLORCITY still open?

Yes. COLORCITY continues to operate as an online-only store at colorcity.com.au, with delivery within Australia. Our former physical store is closed. We do not offer in-store shopping or local pickup.

Shipping

▽ When will I receive my order?
Order processing takes 1–3 business days. Standard delivery within Australia takes 2–6 business days after dispatch, in addition to processing time. See our Shipping Policy for full details. If you have any questions not covered there, feel free to email us at info@colorcity.com.au
.

▽ How much is shipping cost?
Shipping cost depends on your location and order weight — full details are available on our Shipping Policy page. For any additional questions, email us at info@colorcity.com.au
.

▽ Do you ship internationally?
COLORCITY delivers within Australia only. International shipping is not available.

Skincare & Products

▽ What if I have an allergic reaction to your products?
As with any beauty or skincare products, reactions may occur. If you are aware of sensitivities or allergies to certain ingredients, please check the product ingredient list carefully before ordering. If you’re unsure, we recommend testing a small patch of skin first. If any reaction occurs, please discontinue use immediately and, if necessary, seek medical advice.

While we strive to select safe and high-quality products, Colorcity cannot guarantee against individual allergic reactions and will not be liable for these.

▽ Why are some products marked “Sample” or “Not for Sale”?
Some items may originate as promotional or specialised samples from manufacturers, intended for markets outside Australia. These items may still be legal and saleable here, but are often labelled accordingly.

▽ Why might SPF or other ratings be omitted or adjusted?
If a product was not tested under Australian conditions or does not meet local regulations, we may choose to omit or alter certain claims (e.g. SPF levels). We do this to avoid misleading information and to comply with regulations.

Returns, Refunds & Exchanges

▽ Do you offer refunds, returns or exchanges?
You may request a change-of-mind return within 30 days after delivery. Beauty products must be unopened and unused, with seals intact and original packaging. You are responsible for arranging and paying for return postage. Eligibility and exclusions are explained in our Return and refund policy.

To request a return, email admin@colorcity.com.au with your order number and reason. We will provide return instructions and the appropriate address. In-person returns at the former store are not available.

▽ What if my item is faulty, damaged, incorrect or not as described?
Contact us so we can assess the issue and provide the remedy required by the Australian Consumer Law. The voluntary 30-day window, packaging requirements and sale-item exclusions do not limit those statutory rights. Reasonable return costs will be reimbursed if a product problem is confirmed.

▽ When will I receive my refund?
After your return has been received, inspected and approved, refunds are issued to the original payment method within 10 business days. Your payment provider may need additional time. If more than 15 business days have passed since approval, contact admin@colorcity.com.au.

General Enquiries

▽ Do you have a physical store / brick-and-mortar shop?
COLORCITY is now a fully online store — shop with us anytime at colorcity.com.au and we'll deliver Australia-wide.

▽ Can I pick up my order?
Pickup is no longer available — all orders are shipped to your door. Order processing takes 1–3 business days, followed by standard delivery in 2–6 business days after dispatch, and shipping is free on orders over $100 AUD.

▽ Didn’t find the answer you were looking for?
We’re always happy to help — just send us a message at info@colorcity.com.au
 and we’ll get back to you as soon as we can.

Still Got Questions?

If your query isn’t covered here — whether about orders, products, shipping, returns or anything else — don’t hesitate to reach out at info@colorcity.com.au
.

We appreciate your support and hope you enjoy shopping with Colorcity 💖